Because you belong at Twilio
The Who, What, Why and Where
The Twilio AI business unit is looking for a Contact Center Quality Analyst responsible for listening and review calls, chat and email transcripts and perform QA tasks.
as well as making recommendations for enhancements to guidelines and applications needed to enhance the overall user experience.
Annotated data is the critical ingredient for training powerful Machine Learning models, which help contact centers assure the compliance and quality of customer conversations.
In this role you will work with a user interface to listen and annotate contact center conversation transcripts that will train Twilio's AI.
Twilio is looking for a Quality Analyst Lead who lives and has a demonstrated track record of Contact Center Quality Assurance. They also have :
As a Contact Center Quality Analyst Lead, you will
Also, you will live the Twilio Magic values :
Twilio AI lies at the heart of Twilio’s strategic priorities to leverage machine learning to power the next generation of communications experiences.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.
Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.
We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas.
We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About us :
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.