Online Booking Solutions Specialist
Frosch International Travel
Bogotá, Bogota, Colombia
hace 2 días

Description

Do you want to feel that your job is helpful to your clients? Looking for a different avenue in your Travel Consultant Career?

FROSCH has a terrific opportunity for a Implementation Specialist, Online Booking Solutions, providing assistance to our clients with online booking tool issues.

This position is to be based in a virtual or local regional office, depending on experience.

  • Ability to handle complex, global, multi-phase Concur client implementations, including end-to-end testing
  • Work with clients and internal teams to identify key business requirements and configure the booking tool to meet those requirements
  • Oversee the configuration of a customer’s specific environment as well as knowledge transfer to staff and management team
  • Coordinate activities between various internal and external departments to meet the project milestones and timeline
  • Lead client and internal site reviews; design and conduct sessions both remote and on-site
  • Communicate best practice recommendations
  • Effectively troubleshoot and solve client issues caused by unique client circumstances
  • Willing and able to work numerous tasks simultaneously that can be unrelated in nature
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up
  • Live up to FROSCH Core Values at all times : Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
  • Requirements

  • Recent, native GDS experience on Sabre and Apollo is a must
  • Experience with Concur Travel products, including, but not limited to : Concur Travel, TripLink, Request, SSO, HR feeds
  • Team Player
  • Strong attention to detail
  • Ability to work well under pressure
  • Ability to work unsupervised in a virtual team environment
  • Ability to take direction and effectively communicate at all levels with internal and external clients
  • Proficient with Microsoft Office, specifically Excel
  • Experience with Profile Management Tool is preferred
  • Able to understand Mid-office functionality is required
  • Able to understand web portal, dashboard concept
  • Benefits

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental, and Vision plus 17 supplemental benefits.
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
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