VP Delivery and Operations
Mas Global
Medellín, Antioquia, Colombia
hace 4 días

MAS Global Consulting is an award winning software services company based in Tampa, Florida, with operations in the US, Colombia, Mexico and Argentina.

Our vision is to be a diverse community of All-In, Result-Minded experts that is the most trusted partner to deliver Agile custom software solutions, with a MAS experience that creates value for All.

MAS Global is a Certified Women and Minority Owned Business Enterprise, listed on Inc5000 list by Inc. Magazine as one of the fastest growing companies in the US, and in the "Fast500" list by Deloitte, as one of the 500 fastest growing technology companies in North America.

Our secret sauce is our people and our culture, there's no better time to join and help us get our company to the next level, while making sure that MAS is always More for our people, our clients, our communities.

Learn more about our story in this short video :

MAS Global Overview

Min Years of experience : 10+

Key skills / Traits :

  • Bilingual ( English-Spanish )
  • Motivational leader / dynamic leadership presence
  • Excellent and polished communicator
  • Strong influencing skills
  • Collaborative, team player
  • Strong management background with mid-size companies of at least 200 employees
  • Previous experience overseeing finances, customer billing and project delivery teams
  • Proven track record managing delivery of large scale technology projects for mid to large companies, ensuring results meet client expectations and that internal processes are streamlined for delivery excellence
  • Passionate about client success and trust based relationships
  • Organization and documentation skills
  • Understanding of working with multiple geographies, languages, cultures
  • Experience communicating at executive level at mid-size to Fortune 500 companies Understanding of technology landscape and professional services industry
  • Key areas of responsibility :

  • Strategic and tactical planning for the Agile Software Development Business
  • Accountable for delivering all ASD Business Unit projects :
  • Developing and managing the overall budget
  • Planning short and long-term objectives
  • Managing the ASD team (recruiting, training, retention, performance management)
  • Working closely with Sales team to manage client expectations, prepare compelling proposals and SOWs
  • Managing the entire project life-cycle from project kick-off to end-of project lessons learned
  • Administration / Operations : Logistics, Facilities, IT and Infrastructure
  • Legal / Compliance
  • Business Accountability :

  • Support CEO and leadership team in developing and executing strategic and tactical plans
  • As a company executive, Act in-stead of the CEO as required as it relates to the ASD business; Representing the company as needed
  • Drive key projects as assigned to support company strategy, e.g., M&A activity such as integrating new companies and business units
  • Delivery Accountability : Ensure all client projects are sourced and well managedto deliver a superior experience
  • Partner with HR to ensure we have the right talent for the project / client needs Drive successful fulfillment of our commitments to our clients

  • Provide direction to all Delivery Managers to effectively manage and grow existing accounts, meet client expectations and drive successful completion of all projects
  • Work closely with clients to develop long term trust based relationships and ensure their needs are being met (e.g., client status meetings, issue resolution, etc.)
  • Engagement oversight risk mgmt., communication, status, staffing changes, tracking of deliverables, change mgmt., budget tracking, contract mgmt.
  • Responsible for delivering results short and long term - managing client relationships to achieve sustainable growth
  • Manage and track profitability of all projects to meet targets
  • Oversee team utilization and ensure team is effectively leveraged for client and internal work
  • Work closely with Business Development and Sales teams to support their activities and drive handoff from sales to client on-boarding / project kickoff
  • Manage some USA based resources, and HQ Tampa based administrative resources to support daily operations and client deliverables
  • Collaborate closely with LATAM teams to meet company and client goals
  • Financial Support :

  • Collaborate with Finance leadership to : Oversee P&L, Ensure cash flow to sustain company operations including payroll
  • Drive and implement tax efficienciesOversee payroll, local, state and federal reporting and compliance
  • Track contract status, spend, expirations, renewalsManage all providers, accounts payables
  • Help create, manage and track budgets globally and control spend against targets
  • Ensure accurate and timely billing to customers as well as timely paymentsLeverage process, people and technology to effectively bill clients with high level of accuracy and ensuring timely paymentsOversee process to track invoice again, payment terms, etc.
  • Administration and Operations : Logistics, Facilities, IT and Infrastructure :

  • Responsible for all office operations, ensure facilities supports business operations (manage vendors, maintenance, asset management, physical security)
  • Drive internal initiatives to streamline operations : accounting / HR system, Security certifications, etc.
  • Ensure facilities can support growth across regions
  • Risk management (safety, asset management, security checks, facility safety)
  • Support Operating procedures / policies across facilities (globally)
  • Assess new locations / countries for new operations as needed
  • Collaborate closely with LATAM leadership to drive completion of strategic imperatives and tactics, and help address any issues / risks
  • Drive Internal IT functions and operations, including processes and technology needed to support : Manage of all licenses and technology used to support all Operations functions
  • Drive technology projects to support and streamline operationsAssess, Implement, Support and improve internal tools, for example :
  • Website, accounting, etc.
  • Internal tools to support company growth and automation of daily activities or to support company strategy / tactics
  • Applications to support global operations (HR, Finance, Payroll, Billing, etc.)
  • Internal communications (email, collab tools)Security : Data protection, key knowledge mgmt., protection of key assetsInfrastructure : Network, laptops, software licenses, etc.
  • Legal and Compliance aspects

  • Drive any legal / contract activity with all parties (clients, partners, vendors, employees, Subcontractors
  • Contract management
  • Work with sales team to ensure contracts are right from the beginning
  • Communicate contracts with leaders and delivery teamsEnsure complianceTrack terminations, extensions, etc.
  • Collaborate with Procurement organizations when needed to get MSAs and SOWs in place
  • Ensure companies globally are in compliance with regulations at country and state / local level
  • Manage any required visa processes for new hires or transfers
  • Act as primary contact for any legal matters both internal and with customers (e.g., review MSAs, SOWs, NDAs)
  • Travel Requirements :

    Travel at least 25% of the time, e.g., to Medellin or client locations in North America

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