Supervisor, Training & Quality
Concentrix
Bogota, CO
hace 6 días

Essential Functions / Core Responsibilities

  • Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
  • Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
  • Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
  • Create and maintain consultant training schedule
  • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
  • Conduct Coaching and Development sessions with team members to drive continuous improvement.
  • Develop strong working relationships with key Business stakeholders, internal and external
  • Oversee audits of key Training and Quality support processes within each account and recommends changes
  • Administration of applicable certification and training processes for staff up to and including internal and client requirements
  • Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
  • Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
  • Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans

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