Revenue Care Specialist - Air Logistics RA-OC
Kuehne Nagel
Bogota, Distrito Capital de Bogotá, Colombia
hace 5 días

We need talented people with a passion for service and the skills to deliver. Wherever the cargo of our clients may travel, we're there to guide the journey using our suite of air logistics products, and our expert advice.

Your Role

The Revenue Care Specialist is responsible for overseeing the correct and appropriate revenue and cost input activities for the airfrieght shipments.

The RCC Specialist will be responsible for executing pre-invoice file audits to ensure proper cost entry and invoice entry fields are completed, and as a subsequent activity will generate invoice documentation to our customers.

In addition, the RCC team will be responsible (along with our Customer Care Specialists) for ensuring customer credit information and customer quotation are up to date.

Lastly, our RCC specialists will also provide support in systematic functions and tasks associated with confirming expected Gross Profit (GP), file review (FSL) at a transactional level, along with month end closings.

Your Responsibilities

  • Manage / Oversee related cost entry and revenue entry tasks through Business Process Automation (BPA).
  • Coordinates with Operational Care Centers (OCC) for cost topics around haulers, carriers and third parties
  • Coordinates with Customer Care Locations (CCL) for revenue topics related to charges towards the customer.
  • Review Gross Profit on file, trade-lane and customer levels
  • Immediately report problems, invoicing disputes or credit check issues to customer care teams, supervisors, managers, divisional managers or branch managers
  • Work with Sales and Customer Care teams on credit limit adjustments
  • Handle daily Forwarding Sub Ledger (FSL) activities - including month end closing
  • Lead CASS challenge resolution and work on improvement processes
  • Drive for automation improvements such as auto file closing and automated cost entry and automated charge code entry
  • Your Skills and Experiences

  • Bachelor Degree
  • Air Logistics experience
  • Finance background
  • Intermediate English
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