Description of the vacancy : The IT Service Desk Technician II is a mid-level technical opportunity for an individual to oversee complex incidents end-to-end, have a hand in project management, and demonstrate magical / technical powers for the users we support.
Activities of the position : Works on-site and remotely to identify, troubleshoot, resolve, and document technical incidents encountered by users in various industries (predominantly healthcare).
Potential to be based from a customer?s site, but is expected to travel between sites as necessary. Serves as a point of escalation, mentor, and example to junior technicians, assuming end-to-end ownership of escalated incidents.
Provides interface between Subject Matter Experts (SMEs), vendors, providers, internal resources (e.g.