As our IT Support for our Latin American offices, you will deliver all work required for the efficient, safe and reliable functioning of all office systems.
If you are a motivated IT Support professional with excellent communication skills, interpersonal skills and you are able to thrive in a fast-paced environment then we are looking for you!
Tasks and responsibilities
Responsible for the installation and updating of software, hardware maintenance, and preventive maintenance
Schedule Hardware and software maintenance
Provide first level support to users for OSX and Windows 10 with Google Suite
Be responsible for local Backups and Backup management
Organize and maintain an Internet Connection from the Office, dealing with local Internet provider
Solve TCP / IP Network issues
Handle Hardware guarantee cases and replacements
Support Unix / Linux related work
Cooperate in the English language, with the head of IT based in our headquarters in Switzerland
Assist to Implement the new Systems from the main IT
Write first level documentation
Define and evaluate the local needs to bring these inputs in our global IT system.
End user support
Client Computer Maintenance
Maintenance and troubleshooting printers
Bachelor's degree in Computer Science or a related field; or equivalent practical experience
1 year of previous experience doing similar tasks as ICT-Supporter, first and second level supporter, IT Helpdesk, System Engineer within an organization
Have the relevant technical skills in OSX, Windows 10, Backups, TCP / IP, Unix / Linux, Synology NAS and related
Customer-oriented approach, with the ability to proactively provide valuable solutions to internal customers across a broad range of IT topics in a friendly manner and willing to help each user as best as possible
Solid communication skills; Speaking, understanding and writing technical English and Spanish is a must
Strong problem-solving skills
Self-driven, and coworking with a small globally distributed team
Willingness to communicate, share and document your solutions and actions with the global Team
Work in a global group of young people, open-minded using the newest technology to save the world from global warming
Possibility to get into Server Administration on Google Compute Engine Windows Server, ready to pay and give time for LPIC I certification
The opportunity to use your skills, experience, and enthusiasm to help a growing company with big ambition
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