IT Support
Medellín, Colombia
hace 3 días

As our IT Support for our Latin American offices, you will deliver all work required for the efficient, safe and reliable functioning of all office systems.

If you are a motivated IT Support professional with excellent communication skills, interpersonal skills and you are able to thrive in a fast-paced environment then we are looking for you!

Tasks and responsibilities

  • Responsible for the installation and updating of software, hardware maintenance, and preventive maintenance
  • Schedule Hardware and software maintenance
  • Provide first level support to users for OSX and Windows 10 with Google Suite
  • Be responsible for local Backups and Backup management
  • Organize and maintain an Internet Connection from the Office, dealing with local Internet provider
  • Solve TCP / IP Network issues
  • Handle Hardware guarantee cases and replacements
  • Support Unix / Linux related work
  • Cooperate in the English language, with the head of IT based in our headquarters in Switzerland
  • Assist to Implement the new Systems from the main IT
  • Write first level documentation
  • Define and evaluate the local needs to bring these inputs in our global IT system.
  • End user support
  • Client Computer Maintenance
  • IT troubleshooter
  • Maintenance and troubleshooting printers
  • Your profile

  • Bachelor's degree in Computer Science or a related field; or equivalent practical experience
  • 1 year of previous experience doing similar tasks as ICT-Supporter, first and second level supporter, IT Helpdesk, System Engineer within an organization
  • Have the relevant technical skills in OSX, Windows 10, Backups, TCP / IP, Unix / Linux, Synology NAS and related
  • Customer-oriented approach, with the ability to proactively provide valuable solutions to internal customers across a broad range of IT topics in a friendly manner and willing to help each user as best as possible
  • Solid communication skills; Speaking, understanding and writing technical English and Spanish is a must
  • Strong problem-solving skills
  • Self-driven, and coworking with a small globally distributed team
  • Willingness to communicate, share and document your solutions and actions with the global Team
  • We offer

  • Work in a global group of young people, open-minded using the newest technology to save the world from global warming
  • Possibility to get into Server Administration on Google Compute Engine Windows Server, ready to pay and give time for LPIC I certification
  • The opportunity to use your skills, experience, and enthusiasm to help a growing company with big ambition
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