Team Leader
Amexglobalbusinesstravel
Bogota, Colombia
hace 5 días

TEAM LEADER

Ensure all customer service levels and deliverables pertaining to account assigned are achieved. Project management could include program implementation, providing client and team support / training, and managing special projects.

PROCESS MANAGEMENT :

  • Outlines strategy and communication plan for dedicated client
  • Identifies, develops, and ensures implementation of SOP's and standard practices and process improvements
  • Ensures new account implementation and start-ups are successful based on client feedback and agreed upon measurements
  • Ensures that processes, application of technology and compliance measures align with client's global objectives
  • Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded.
  • Evaluates impact of events and reassesses objectives and outcomes; plans for continuous improvement
  • RELATIONSHIP MANAGEMENT :

  • Develops strategic partnerships with multiple contacts within client and supplier organizations.
  • Participates in client meetings, presentations and quarterly / annual business reviews to explain operational processes, review contractual statistics and workload, and resolve challenges.
  • Leads weekly team meetings with client contacts to discuss volume, productivity, customer deliverables, process, and service levels.
  • Resolves customer inquiries which have been escalated
  • Communicates customer inquiries to Manager and Director which have the potential to escalate.
  • Participates in management meetings to ensure standardization of processes across SMM and to discuss solutions and service levels.
  • Resolves problems and removes obstacles through interaction with other functional departments.
  • Escalates obstacles while presenting solutions to Manager and / or Director.
  • Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
  • Acts as primary liaison between local / country operation and client's regional Compliance Department
  • Acts as primary liaison between local / country operation and client's global program owner (based in US)
  • FINANCIAL MANAGEMENT :

  • Strategize with manager to analyze, forecast, implement and manage financial and operational measures to track results.
  • Manages Client Financial Services Settlement Statement
  • OTHER :

  • Manages special projects as assigned by the Manager and / or Director
  • Perform other duties as assigned
  • Qualifications :

  • Strong ability to interact with client contacts at a meeting level and key contact level
  • Fluent English Required
  • Leadership of meeting management a plus
  • Knowledge of meeting sourcing and or planning as required by account portfolio
  • Knowledge of meeting industry
  • Program management system and meetings industry technology experience preferred
  • Understanding of and ability to effect win / win solutions.
  • Prior successful experience in developing and maintaining key client and supplier relationships.
  • Prior experience in effectively handle multiple projects / demands.
  • Strong knowledge business financials, contracts and service levels
  • College degree preferred.
  • Proven aptitude for analytical skills required.
  • Ability to travel by airplane, boat, rail and / or car.
  • CMP designation a plus.
  • Bogota

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

    GBT Recruitment Privacy Statement

    Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación