Svcs Customer Ops Support 2
lexmark
LA - Colombia
hace 14 horas

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer :

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!

    Responsibilities

    Responsible for providing technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems and / or complex software.

    Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

    Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.

    Provides support to customer / users where the product is highly technical or sophisticated in nature.

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