Account Operations Manager
The Results Companies
Bogota, Cundinamarca, Colombia
hace 4 días

Position Overview

The Account Operations Manager is responsible for Partner KPI performance for a specific Partner or LOB within a client’s portfolio and the staff they partner with at each site.

Duties and Responsibilities

  • Account point of contact
  • Conducts weekly and monthly business reviews for the LOB
  • Responsible for QBR delivery
  • Holds weekly staffing calls with WFM
  • Processes internal and external data collection requests
  • Communicates and proactively supports and carries out Partner initiatives
  • Communicates and oversees partner funded incentive management
  • Prepares account specific communications, including PowerPoint presentations, memos, and verbal
  • Qualifications

  • At least 5 years experience managing a minimum of 125 inbound / outbound sales and customer service agents
  • Advanced knowledge of call center services industry and best practices
  • Understands ramifications of call center actions on the business, including revenue, expense and employee dynamics
  • A proven track record of achieving sales and quality goals
  • Excellent motivational skills with a demonstrated ability to develop leaders
  • Strong focus on continuous improvement and operational optimization
  • Ability to competently address rapid changes in service delivery in a dynamic and time-sensitive environment
  • Knowledge of Microsoft Office programs and multiple operating systems
  • Excellent oral and written communication skills
  • Ability to effectively respond to questions from managers, clients and customers
  • Knowledge of federal and state call center compliance regulations
  • Occasional travel may be required
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación