Contact Point 360 is an industry-leading Call Center helping companies improve their operations with cost-effective business solutions to dramatically improve operational performance.
We are looking for an experienced Collections Specialist to contact clients and collect outstanding payments. Our Collection Specialist should exhibit a high degree of professionalism, tenacity, and trustworthiness.
Excellent communication and negotiation skills, as well as an ability to work independently, are a must.
CP 360 is recognized as one of the best call centers in Bogota. We are conveniently located at Calle 100 and the Autopista.
Our associates enjoy a modern and professional culture, floor to ceiling windows in our beautiful six-floor office and great 360-degree view of the mountains and city!
We offer competitive salaries and a generous benefits package.
Monitoring accounts to identify overdue payments
Finding and contacting debtors to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Strong English skills
Collections experience 1st or 3rd party (strongly preferred)
Familiarity with laws related to debt collection (FDCPA)
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
High school diploma; Associate's / Bachelor's degree is a plus
Call center experience is a PLUS.
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