Call center Collections Agent
NCRI
Bogota, Bogota, Colombia
hace 1 día

Contact Point 360 is an industry-leading Call Center helping companies improve their operations with cost-effective business solutions to dramatically improve operational performance.

We are looking for an experienced Collections Specialist to contact clients and collect outstanding payments. Our Collection Specialist should exhibit a high degree of professionalism, tenacity, and trustworthiness.

Excellent communication and negotiation skills, as well as an ability to work independently, are a must.

CP 360 is recognized as one of the best call centers in Bogota. We are conveniently located at Calle 100 and the Autopista.

Our associates enjoy a modern and professional culture, floor to ceiling windows in our beautiful six-floor office and great 360-degree view of the mountains and city!

We offer competitive salaries and a generous benefits package.

Responsibilities

  • Monitoring accounts to identify overdue payments
  • Finding and contacting debtors to arrange debt payoffs
  • Keeping accurate records and reporting on collection activity
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Requirements

  • Strong English skills
  • Collections experience 1st or 3rd party (strongly preferred)
  • Familiarity with laws related to debt collection (FDCPA)
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • High school diploma; Associate's / Bachelor's degree is a plus
  • Call center experience is a PLUS.
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