NOC Operator
PayU
Bogota, Colombia
hace 3 días

Be part of our PayU team we are looking for our next NOC Operator

About the role

A technical NOC team is comprised of skilled IT & NOC engineers. They watch the IT environment and ensure that the uptime and connectivity of the IT systems are seamless 24 / 7.

What you ll do

  • The NOC Engineer is responsible for strict monitoring of multiple networks and systems
  • Must maintain uptime for all IT systems
  • These NOC Engineers consistently monitor network and payment errors, issues, alarms and all issues related with the payment platform
  • Their decisions must be made quickly, requiring an informed NOC engineer in order to maintain organizational efficiency and an ideal network.
  • Troubleshooting and Resolution
  • Alarm Handling and Escalation
  • Client Interaction
  • Documentation and Reporting
  • Incident handler
  • NOC engineer’s general responsibilities include responding to alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved.
  • Being a NOC technician means that they must maintain documentation for all queries and solutions related to technology. They are responsible for the maintenance and management of the customer’s infrastructure.

    What you’ll need to succeed

  • Bachelor’s degree in information technology or Computer Science.
  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls.
  • Knowledge regarding at least one of the following vendor products : Fortinet, VMWare, Microsoft, Cisco, Linux.
  • Experience using NewRelic SaaS or similar monitoring tools (nice to have).
  • Experience using Opsgenie or Pagerduty or similar SaaS Operations Management Platform (nice to have).
  • Supervising common threats, DOS attacks and viruses.
  • Strong multi-tasking skills.
  • Available to work after hours (night shift) and weekends or holidays (as required).
  • Engaging in on-call rotation shifts 24 / 7 whenever necessary
  • English level B1
  • About us

    PayU is the payments and fintech business of Prosus, a global consumer internet group and one of the largest technology investors in the world.

    PayU’s local operations in Asia, Central and Eastern Europe, Latin America, the Middle East, Africa and South East Asia enable us to combine the expertise of high growth companies with our own unique local knowledge and technology to ensure that our customers have access to the best financial services.

    We support over 350,000+ merchants and millions of consumers making payments online with over 250 payment methods and 1,800+ payment specialists.

    The markets in which PayU operates represent a potential consumer base of nearly 2.3 billion people and a huge growth potential for merchants.

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