Client Support Representative II
Blackboard
Bogota, Colombia
hace 4 días

The Opportunity :

Were looking for a Client Support Representative II to help us push the boundaries of what education can offer through the power of technology.

Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world.

Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.

Were focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.

For more information about Blackboard Inc. and our career opportunities, please visit www.blackboard.com.

The Blackboard Community Engagement products are mobile and communication solutions specifically designed for K-12 education.

As Client Support Representative II, you will provide technical support to and act as a central point of contact for our clients and be responsible for developing and maintaining solid client relationships.

You will investigate, test, and resolve technical support issues and communicate and support feature updates and developments.

Specific responsibilities will include :

  • Contributing to client retention by attaining the client satisfaction rate with Technical Support set by the company
  • Contributing to client adoption by consulting on best practices, product use, and community interaction through the programs
  • Contributing to new client acquisition by providing the highest level of industry customer support
  • Providing product support for clients
  • Providing entry-level troubleshooting and case resolution
  • Providing entry-level data and / or website consultation
  • Using the current CRM software for data entry
  • The Candidate :

    Required skills / qualifications :

  • Technical mindset
  • Fluency in written and spoken English at CEF B2 level or above
  • Strong oral and written communication skills
  • Skilled in Microsoft office suite of products
  • Knowledge of business communication standards and office procedures and methods
  • Knowledge of internet standards and practices
  • Client-oriented
  • Self-starter
  • Ability to : Think creativelyEstablish priorities, work independently, and proceed with minimal supervisionHandle and resolve recurring problemsPay precise attention to detail
  • Preferred skills / qualifications :

  • College degree in a technical field
  • Customer service and / or technical support experience
  • Familiarity with HTML, CSS, JavaScript, and / or database management
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