Consumer Care Analyst WACAM
Mondelēz International
Bogota, Colombia
hace 1 día

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

How you will contribute

You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge :

  • Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise
  • Social media operations
  • Recall management
  • Project management
  • Thinking strategically, managing projects independently, and being consumer focused
  • Developing people and interpersonal / team building / motivational skills
  • Analytical and quantitative skills
  • Communicating effectively, verbally and in writing
  • Experience :

  • Minimum 5 years of functional Work Experience
  • Contact Center, Customer Service, Front-End, CRM operational systems knowledge / experience
  • Minimum 3 years Experience in High Risk Complaint Resolution
  • Minimum 3 years Knowledge / experience in Social Media for complaint managing
  • Experience with Analytics / Reporting
  • Education :

  • Bachelor degree in Marketing, Business Administration.
  • Knowledge in User Experience, Design Thinking, Six Sigma preferred
  • Advanced English Level
  • Microsoft Office Package
  • Intermediate Portuguese level ( Plus)
  • No Relocation support available

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