Service Delivery Director (Banking/Collections)
Sutherland Global
Bogotá, Bogotá, CO
hace 5 días
source : WHATJOBS

COVID-19 Update : Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate.

Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations.

We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site.

The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.

Recruitment scams have been reported to claim to represent Sutherland. These fraudulent activities can include but are not limited to : fake job posts and offers, interview invitations, or messages asking for financial and personal information such as social security number, bank details, etc.

Sutherland will never ask for you to provide any kind of payments in order to apply, interview, hire, or onboard with us.

Applications are only accepted through our applicant tracking system.

If you are a potential candidate, Sutherland, will only contact you in one of the following ways :

A direct phone call from a Sutherland Talent Acquisition or Human Resources team member

Correspondence through the Sutherland Careers site - sutherlandglobal.com / careers with a sutherlandglobal.com e-mail address

Direct email from a Sutherland Talent Acquisition or Human Resources team member with a sutherlandglobal.com e-mail address, or direct message through LinkedIn or Indeed

Drive meaningful connections at Sutherland

Work on interesting projects wherever you are, at home or in one of our offices around the world.

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment.

Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

Service Delivery Director (Banking / Collections)

City : Bogota

State : Work Location :

Work Location : hide-job :

hide-job : 21009928 en

21009928 en

https : / / sutherland.taleo.net / careersection / 2 / jobdetail.ftl?job 21009928&lang en

Job Description :

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as a Service Delivery Director overseeing our Banking Vertical in Barranquilla.

We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Banking Directors in this role get to :

Impact the Bottom Line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations

Build the Company : Partner with all divisions across all segments in efforts to improve and drive performance

  • Define Sutherland’s Reputation : Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead : Perform strategic analysis is business performance data to address Plan Sponsor needs;
  • drive financials to ensure results and commitments are met

    Improve the Company : Make recommendations to enhance processes and boost ease and efficiency

    Strengthen Relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations

  • Drive Sutherland Forward : Oversee the design, development, and implementation strategies of quality improvement initiatives;
  • translate knowledge of subject and business needs into clear strategic business plans

    Qualifications :

    Our most successful candidates will have :

    5+ years of BPO senior leadership experience overseeing US Banking / Collections campaigns / accounts

    Strong client-facing experience / skill set

    Ability to be creative and resourceful in finding effective solutions to problems and situations

    Strong analytical skills - be able to interpret data, identify trends, and make suggestions for improvements

    Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills

    Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

    Persistence in working through challenges and doing whatever it takes to get the job done

    Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts

    Ability to be strategic in developing solutions and process improvements

    Recruitment scams have been reported to claim to represent Sutherland. These fraudulent activities can include but are not limited to : fake job posts and offers, interview invitations, or messages asking for financial and personal information such as social security number, bank details, etc.

    Sutherland will never ask for you to provide any kind of payments in order to apply, interview, hire, or onboard with us.

    Applications are only accepted through our applicant tracking system.

    If you are a potential candidate, Sutherland, will only contact you in one of the following ways :

    A direct phone call from a Sutherland Talent Acquisition or Human Resources team member

    Correspondence through the Sutherland Careers site - sutherlandglobal.com / careers with a sutherlandglobal.com e-mail address

    Direct email from a Sutherland Talent Acquisition or Human Resources team member with a sutherlandglobal.com e-mail address, or direct message through LinkedIn or Indeed

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