It is an entry level position responsible for providing analytic and operational support, in coordination with the Transaction Capture team.
Candidates will operate within a team environment, supporting various operational processes.
Individuals should be comfortable functioning in a fast paced environment with multiple client and industry cutoffs and flexible to adapt to a different shifts and process to accomplish the business needs.
Candidates will support multiple and complex transaction types (Cash Management related), repair, verification, follow up end to end, and escalation.
We encourage team members to recommend solutions that improve quality and efficiency and reduce risk of error or delay.
Accomplish with goals established by Management.
Comply with the standards committed related to the quality measured in the Mainly KPIs.
Avoid errors and faults that impact to our customers or affect to Citi.
Constant commitment of monitoring the Productivity and efficiency in the own process with the supervisor and establish immediate action plans to be in comply.
Close interaction with the Supervisor and the Main Ops site in Tampa, also with the different Operations key players (Control Tower, IT, etc.)
Candidates will participate in training and certification required and appropriate for the corresponding functions. Training includes various mandated programs addressing Code of Conduct, Risk Control, Fraud, and Anti-money Laundering / OFAC.
Individuals will also be cross trained on other internal departmental roles, to provide secondary or back-up coverage during high volume periods or changes swap in to the internal areas in base of business needs (Funds Transfer Processing areas as Maker, MIFT Process Operator, etc.
this always in comply with the internal Policies and Controls established by Citi.
Support and participate as required by the supervisor in any need presented related to Control, Risk, BAU, Projects & Initiatives, follow up and implementation.
Supporting Investigation, documentation and corrective action implementation of any topic that could need this interaction.
Ensure the adequate participation and involving as be required by the supervisor, supporting the transition, alignment, and stabilization of critical operations functions.
Experience in operative areas
Basic knowledge of accounting preferred
MS Office (word, excel, Power Point ) / CITIDOCS
Efficient and effective with numerical tasks and transactions
High level of professionalism, as well as high level of energy, enthusiasm and motivation
Strong problem solving and analytical skills
Proven success with working in a team environment
Ability to work under pressure and manage to deadlines
Ability to work in a fast-paced environment
Consistently demonstrates clear and concise written and verbal communication
Attention to detail and intermediate problem solving skills
Highly effective influencing skills.
Sound decision making, while able to agreeably present another viewpoint
Demonstrated ability to synthesize information, prioritize goals and drive results with a high sense of urgency.
Bachelor’s degree / University degree or equivalent experience (preferred)
Job Family Group :
Operations - Transaction Services
Job Family :
Transaction Capture Services
Time Type : Full time