Position : Concierge Guest Service
Job Type : Full-Time
Shift : 48 hours per week Rotation Weekends
Industry : Corporate Housing
Founded in 2008, CorporateStays.com creates personalized corporate housing experiences, offering thousands of specialty properties in a growing list of destinations in Canada and across the globe.
We are comprised of a team of over forty passionate employees across Canada and we personally manage each property to ensure that guests are offered the very best from check in to check out.
As a fully furnished corporate housing provider, CorporateStays.com offers guests complimentary concierge services and worldwide guest support to provide travellers with the perfect place to stay while away from home.
Guest Services Specialists at Corporate Stays are responsible for assisting our guests, suite owners and Sales Team
Responsibilities include :
Assist guests with all their questions and concerns by phone, live chat and ticket system through Aircall and Zendesk apps.
Deliver outstanding customer service by answering guest requests professionally and promptly.
You are qualified if you are / have :
Highly developed commitment to customer satisfaction.
High personal standard of excellence, sense of urgency and demonstrated initiative.
Ability to work well in a fast paced environment with limited need for direction or supervision in a fast paced environment and understands how to prioritize tasks
Results oriented and can work in a fast paced environment with a proven track record of delivering excellent customer service
Take full ownership of work
Ability to learn quickly and navigate in a multi-application environment and can effectively communicate
Knowledge of customer service / hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment
Speak English (French is a plus!) clearly and have exceptional verbal and written communication skills
Detail-oriented and professional attitude
Resourceful, motivated and show initiative
Excellent interpersonal and organizational skills, ability to multi-task