Financial Fraud Customer Service - Bilingual: English
Cali, Colombia
hace 7 horas
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests.

    After all, we are a ridiculously good company with our employees being the top-notch. So come on, we need your full concentration on what it's like being a Teammate.

    You are going to :

  • Receive and / or place calls as well as provide necessary fraud verification : caller authentication, transaction verification, etc.
  • utilizing excellent interrogation skills.

  • Collect necessary information and complete a fraud report when necessary. - Verify account activity with the customer.
  • Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
  • Ensure proper follow-up or escalation of account based on the call outcome.
  • Requirements :

  • B2 English proficiency, strong verbal communication, and problem-solving skills
  • Ability to multitask, as needed, to get the job done
  • 1 - 2 years financial, 1-year Fraud experience (if possible)
  • Excellent interviewing and interrogation skills
  • Ability to work independently with minimal supervision, persistent in finding relevant information.

  • Excellent salary
  • 2 days off
  • Prepaid Medicine 100% for you, and 50% for two family members
  • Birthday day off
  • Awesome culture
  • Gym and yoga onsite
  • Tuition Program USD 500 every year
  • Paid training, 100% full salary
  • Sunday and night Premium (recargo Nocturno y dominical)
  • Wellness programs, great and fun activities each week
  • About Us :

    We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

    From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology powered by ridiculously smart people.

    TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

    TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

    TaskUs is an equal opportunity employer.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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