Diageo is an equal opportunity employer and is subject to Colombian regulations pertaining employment. Diageo does not discriminate on the basis of race, color, religion, sex, sexual orientation, sexual identity or expression, national origin, age, disability, marital status, or any other basis prohibited by law in Colombia.
Diageo es un empleador que ofrece igualdad de oportunidades y se sujeta a las regulaciones laborales colombianas. Diageo no discrimina por razones de raza, color, religión, sexo, orientación sexual, expresión o identidad de género, nacionalidad, edad, discapacidad, estatus marital, o cualquier otra razón prohibida en Colombia.
Purpose of role :
The Order Management Executive is the first point of contact for customers, including EDI customers, IMC’s, 3rd party service providers (warehouse) and Business Enterprise Operations Teams and acts as the link between Customer Service Department and Supply Team.
Responsible for delivering high-level customer service and ensuring on time, in full shipments, guaranteeing that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy.
Logistics Advisor tasks (E.g. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.
The Order Management Executive is the person responsible for ensuring a connection between Business Enterprise Operations (OTC) and IMC (Supply and Commercial Teams), reinforcing strategy accomplishment and commercial drivers in OTC Team.
Top 3-5 Accountabilities :
Actively promote the CARM Control agenda.
Qualifications and Experience Required :