Associate - Business Analyst
Bogota, Cundinamarca CO
hace 6 días

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Business Analyst. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Business Analyst in this role get to be : Responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing SQL, unit and system testing efforts on various customer billable projects1.

Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements.

Ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business and technology management both internally at NICE and by customers

2.Translate customer business requirements into technical designs and product configurations

3.Lead and develop use / test cases and test data to deliver high quality solution results, and support the customer and internal teams during all customer Acceptance Testing phases

4.Communicate and train others on NICE solutions overall business value and process, as well as detailed features and functionality

5.Contribute overall to the team’s continual improvement process by preparing System Development Life Cycle (SDLC) documents including deliverables checklist, business requirements, design diagram specifications, QA & UAT test plans, lessons learned

6.Use best practice methods, quality standards, and guidelines on all project phases

7.Travels to customer site to conduct work in a professional and organized manner.


Our most successful candidates will have :

  • Experience implementing or using one of the following : Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);
  • EAI tools (e.g. WebMethods, TIBCO); reporting / business intelligence tools (e.g. Business Objects, Cognos); or database applications

  • Project experience working as part of a team
  • Strong expertise with Microsoft Excel
  • Excellent customer facing skills
  • Excellent organizational skills, ability to set own task lists and time lines
  • Ability and willingness to work under pressure in a highly dynamic environment
  • Analytical ability working with formulas, calculations and data
  • Data analysis or reporting skills, including intermediate SQL
  • Bachelor's degree in a technical field (or equivalent)
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