Director of Operations - Bogotá
Teleperformance
Bogota
hace 9 horas

Requirements :

  • Bachelor’s degree, Business or Engineering related field management, sales)
  • Master’s degree, Business related field (Preferred)
  • 4 years of management experience in an inbound / outbound contact / call center or BPO
  • Financial & Administrative Acumen
  • Responsibilities :

  • Responsible for day-to-day activities of one or more unit of operations
  • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations
  • Manage the daily / weekly / monthly P&L
  • Develop annual operating budgets and provide fiscal direction of the department
  • Oversees the daily operation of the contact center and its various components, ensuring SOW compliance and KPI goals
  • Manages and develops a team of AM’s in line with organizational management processes with the focus on developing a highly motivated contact center
  • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate
  • Participates in the development and implementation of unit policies and procedures
  • Participate in client meetings
  • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization
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