Support Engineer
Thales Group
Bogotá, Colombia
hace 10 horas

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.

In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Function :

  • Manage case load (full escalations and requests for assistance)
  • Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams as required.
  • Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e.
  • g. scripts, coding) to address issues as workarounds

  • Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use, leverage opportunities for continuing education
  • Work closely with other Systems Analysts, Developers, Testers and Project Managers to improve customer satisfaction
  • Availability to perform on-call (after hours) shifts
  • Education / Experience :

  • Technology or Bachelor's Degree in IT, Software development, electronics or similar
  • Intermediate English
  • More than 2 year in S&M jobs
  • Knowledge :

  • Microsoft .net C# language development in Windows client application
  • Debugging, compiling, testing, deploying in Microsoft Visual Studio .Net framework C#
  • Intermediate knowledge of operating systems (Windows)
  • Web Services configuration / troubleshooting (REST / SOAP)
  • Notions of Databases and SQL queries (MS-SQL and Oracle)
  • Basic Networking
  • At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

    Together we believe that embracing flexibility is a smarter way of working. Great journeys start here

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