Partner support analyst
Bogotá, CO
hace 6 días

YOUR NEXT STEP IS AT RAPPI! Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users.

As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.

Role Objective

  • 1. Partners Satisfaction : In your first year will be responsible for the development of Customer Service processes in the Partner Support team for Ecommerce and CPGs Partners;
  • 2. Partners Satisfaction : In your first year will be responsible for identifying issues from partners working to improve support and internal processes;
  • 3. Partners Satisfaction : In your first year will be responsible to track metrics generating insights to improve partner support operation.
  • Main Responsibilities

  • Be the business partner of the Partner Support team : internal voice of partners to bring in their needs in order to bring continuously improve internal processes;
  • Development of Customer Services processes focused on partners;
  • Work with different teams (e.g., Operations, Product, Catalog, Finance, Commercial) to develop and improve processes aiming to improve partner’s support experience;
  • Identify processual and operational weaknesses and work to improve or innovate;
  • Identify and summarize partners problems and engage stakeholders for solutions;
  • Weekly operational monitoring and proactive solutions proposals for improvements;
  • Encourage and ensure the use of self-management tools by partners.
  • Key Requirements

  • Bachelor’s degree (or near to graduate - until Dec. 2021) in Engineering or Business Administration;
  • Be customer-oriented, with customer first;
  • Capacity to understand internal processes and how to optimize them;
  • Experience to build and optimize operational processes;
  • Creative, analytical and problem solving skills;
  • Commercial skills with interaction with partners to understand their pains;
  • Intermediate knowledge in SQL;
  • Be data-driven;
  • Independent and proactive;
  • Enthusiastic, outgoing and persistent personality;
  • Speak well two of the three following languages : Spanish, English and Portuguese.
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