We require an engineer with previous experience in troubleshooting Cisco technology with CCxP certification.
Provide second line phone / email / fax consultation to independently debug complex product problems.
Provide systems / product training.
Acts as a focal point for large account network problem resolution.
Acts as a technical expert.
Provides support on a world-wide basis.
Typically requires BS in a technical field (CS / EE preferred)or equivalent plus 2-5 years related experience.
Receives minimal supervision.
Receives no instruction on routine work and general instruction on new assignments.
Ability to analyze, use and configure small to medium networks.
Proven crisis management skills.
Typically reports to Mgr, Technical Support.
Typically interfaces with lower level CSE''s, VARs, OEMs end-users internal engineering departments.
Impact is major.
Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
Applies known solutions to solve problems.