Support Engineer Bb-72126
Confidencial
Bogotá<, Colombia
hace 1 día
source : EMPREGO

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.

In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Function : - Manage case load full escalations and requests for assistance- Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams as required.

  • Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds,develop ad-hoc solutions e.
  • g. scripts, coding to address issues as workarounds- Write and review technical documents Knowledge, Support Plans, Technical Advisory Bulletins for internal and public use, leverage opportunities for continuing education- Work closely with other Systems Analysts, Developers, Testers and Project Managers to improvecustomer satisfaction- Availability to perform on-call after hours shiftsEducation / Experience : - Technology or Bachelor's Degree in IT, Software development, electronics or similar- Intermediate English- More than 2 year in S&M;
  • jobsKnowledge : - Debugging, compiling, testing, deploying in Microsoft Visual Studio.Net framework C#- Intermediate knowledge of operating systems Windows- Web Services configuration / troubleshooting REST / SOAP- Notions of Databases and SQL queries MS-SQL and Oracle- Basic Networking

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