OutPLEX is seeking a motivated Operations Manager that can convey product knowledge and encourage success! The Operations Manager will oversee employees in our Colombia operations.
This position may be done virtually and / or in office. Office location in the Chapinero, Bogota area.
Position Responsibilities :
Collaborate with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives and technologies.
Must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.
Effectively communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully develop alternative solutions.
Analyze process workflow, employee and space requirements and equipment layout; implement changes
Responsible for all department managers and supervisors, with review / approval responsibility for all operations employees
Participate in the selection, training, scheduling, disciplining and termination of employees.
Role Qualifications and