Sr. Specialist, Global Analytic Insights
Bogota, co
hace 2 días

Required Skills

  • Full Schedule flexibility (to work from home and On site as needed)
  • English proficiency 85%
  • Bachelor’s degree in related field from a four-year college or university with three to five years related experience
  • Six Sigma training / Python, R Language and EXCEL are highly desired
  • Experience with speech and text analytic tools and / or other AI tools is a plus
  • Strong analytical thinking as well as problem solving skills; proven ability to apply quantitative data analysis techniques to improve work processes.
  • Strong organizational and project management skills.
  • Strong problem-solving skills; proven experience in consulting or improving business and / or CX processes.
  • Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources.
  • Good written and oral communication skills; strong interpersonal communication and ability to work well in teams.
  • Strong client service orientation
  • Experience with contact centers, customer satisfaction or CX data analysis is preferred
  • Experience with statistical concepts and applications
  • Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts.
  • Experience working in an emerging and rapidly changing environment.
  • Demonstrated ability to meet deadlines, even in a demanding and changing environment
  • Must have proficiency with contemporary analytic technologies.

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