Retention Lead Andean Cluster
Philip Morris International
Bogota, Colombia
hace 2 días

Retention Lead Andean Cluster BogotáBe a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

As Retention Lead Andean Cluster you are the key to a positive customer experience with our risk-reduced products. With your innovative solutions and consumer-oriented mindset, you will increase our customer satisfaction as a superior contact person on a local & international level.

Your day to day’ Design and coordinate the implementation of Retention programs in all consumer touch points. Deploy of campaigns related to prevent abandonment and Retain RRP users for the Andean Cluster.

  • Implement and coordinate execution of Retention campaigns across all consumer touch points.
  • Campaign Management : Assure correct segmentation, mechanics, omnichannel touch points, digital comm. Journeys, self-service experiences, support campaign design, toolkits and KPIs.
  • On-going Retention campaigns review to enhance customer experience.
  • Coordinate implementation of MyIQOS Loyalty programs. Follow up of MyIQOS results to improve execution. Who we’re looking for
  • 5+ years of experience in customer experience, campaign development, loyalty and retention. Preferably in service companies
  • College / University : Degree in Administration, Economy, industrial engineering, or related careers.
  • Level English : Fluent
  • Microsoft Office advanced.
  • Solid communications and negotiation skills
  • Stakeholder Management
  • Data oriented
  • Knowledge in project management What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress.
  • Join PMI and you too can : Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

    Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

    Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.

    Take pride in delivering our promise to society : to improve the lives of a billion smokers.

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