HR Analyst – LAC Onboarding and HR Shared Services Supporting Associate Life Cycle
Unisys
Bogota, DC, Colombia
hace 1 día

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.

You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings : Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role :

  • Applies company policies and procedures to resolve a variety of issues.
  • Provides problem resolution for HR related issues that may be non-standard within defined practices and procedures.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Builds productive internal / external working relationships.
  • Normally receives general detailed instructions on new projects or assignments.
  • Developing professional HR expertise, applies company policies and procedures to resolve a variety of issues. Delivers, manages, markets, customizes and helps develop the solutions, within the Global Onboarding program to meet business requirements.

    Works to understand overall business objectives and apply solutions to enhance operational performance.

    Custodian of all the regional Onboarding process from post offer acceptance up to 6-12 months.

    Collaboration with all Corporate and Enabling functions wherever applicable to ensure onboarding process, content and videos are up to date.

    Coordinate and facilitate all operational tasks associated with the regional onboarding viz., associate queries and ensuring all documentation including mandatory and statutory applicable to respective countries are submitted and compliant.

    To act as the first point of contact (POC) for inbound HR queries from associates and managers for a specified geography, striving to resolve at first enquiry stage within the service level agreement (SLA).

    For more complex queries, manage these through the recognized escalation channel to achieve a satisfactory resolution.

  • Handle end to end onboarding experience for new joiners - from pre-onboarding engagement to post employment experience
  • Provide a strong and consistent first impression of the organization and drive Candidate / Associate engagement consistently.
  • Apply company policies and procedures to resolve a variety of issues. Provide problem resolution for HR related issues that may be non-standard within defined practices and procedures.
  • Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

  • Coordinate company presentations and product demos.
  • Ensure new hires have technical assistance to properly set up and guide to relevant functional teams or spocs.
  • Prepare, plan and process to execute end to end Onboarding actions across all personas and completion of requests within TAT.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • To Primarily interface with clients, service delivery units, immediate management and other team members to ensure an accurate service request resolution or routed to the appropriate requestor / resolver.
  • Reports and discusses with concerned teams, regional HRSS lead and Onboarding lead for guidance wherever necessary.
  • Queue reviews, take care of backlog, create backups, maintain to do actions, customer satisfaction surveys to ensure quality and efficiency of support.
  • Work effectively with international team members to provide seamless service to clients in management language (English) and collaborate with concerned spocs for any language constraints.
  • Analysis and replication of issues faced by clients to provide best solution to clients in a timely manner.
  • Coordinate with IT admin teams to ensure timely delivery of welcome kits, company assets to new joiners.
  • Deliver employee orientation sessions on Day-1 for new joiners.
  • Coordinate with relevant internal stakeholders to schedule required training sessions for new joiners.
  • Handle documentation and ensure compliance with defined SOPs.
  • Regularly update employee data and maintain records on the HR system.
  • Oversee and participate in the client onboarding background check process, including assisting in the background check execution, tracking, and adjusting the process as needed based on any new requirements.
  • Assisting new hires and management process including documentation, tracking, and gathering required information as needed.
  • Managing Joining Formalities.
  • Manage and coordinate release Offer letters.
  • Coordinate with Multiple Teams at the time of new joiners.
  • Other duties as assigned or required as per business needs.
  • You will be successful in this role if you have :

  • Typically requires a Bachelor’s degree and a minimum of 2 years of related experience or an advanced degree without experience or equivalent work experience
  • At least one year of experience in one of the following areas is required : Experience in a shared services environment, giving support to end-usersHands on experience and fair understanding of all HCM, Talent Acquisition, Onboarding actionsExposure, Experience and knowledge of HR, functional and IT Systems
  • Fluency in English and in one of the following languages : Spanish, Portuguese
  • College or University degree is required
  • Ability to follow defined processes, adapt to process changes and work autonomously with authenticity and integrity
  • Good communication skills (oral and written)
  • Good problem solving and client interaction skills
  • Good Knowledge of MS-Office, process flow creation using online platforms
  • Punctual, flexible, adaptable and drive can do attitude
  • Ability to be flexible, agile with Strong time management skills
  • An eye for detail and organizational skills
  • Team player / Ability to work in a team proactively
  • Ability to work efficiently and independently
  • Experience in filtering and updating complex functional knowledge for use in problem / resolution
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación