Technical Account Manager 3 - Flex
Twilio Inc.
Bogotá, Colombia
hace 5 días

Responsibilities

In this role, you’ll :

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.

Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required :

4+ years of relevant experience

Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.

Skilled in solving network connectivity issues, with an understanding of TCP / UDP, and basics of SSL / TLS

Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.

Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need

Desired :

WebRTC experience is a huge plus

Development experience in Javascript, VOIP / SIP Applications, WebRTC is a huge plus

Location

This role will be located in our Bogotá office or remote in Colombia.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

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