Because you belong at Twilio
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Technical Support Engineer to join the Customer Interface team, supporting our customers’ use of our Console platform, and help customers manage their Twilio products, services, and accounts.
You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s customer interfaces.
Twilio is looking for a customer focused Support Engineer with demonstrated track record of providing excellent customer or technical support.
We seek someone with :
As a Customer Interfaces Technical Support Engineer, you will :
We are there when our customers need us, 24 / 7, and this position may require working an irregular shift, including the weekend (shifts are subject to change based on evolving team and customer needs).
This position will also require supporting our customers on holidays to ensure that our customer’s needs are met.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.
Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.
We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas.
We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
This position will be located in our Bogota office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones.
that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us :
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.