Patient Services Rep III
Medtronic
Bogotá, Bogota, Colombia
hace 1 día

Careers that Change Lives

A Day in the Life

Main job duties / responsibilities include but are not limited to :

Therapy and Product Knowledge

  • Using proficient disease and therapy knowledge to support customers
  • Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers
  • Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets
  • Call Management

  • Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts / accessories
  • Ensure on or above-target compliance with call quality standards
  • Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
  • Demonstrate empathy, patience and resilience while safely assisting customers
  • Conducts follow up calls with customers and to ensure their issue is solved and doing well on therapy
  • Able to a large volume of daily calls
  • Troubleshooting & Quality Management

  • Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
  • Accurately and consistently document customer feedback and troubleshooting completed
  • Ensure support and solutions provided are aligned with Department and Standard Operating Procedures
  • Coordinate return flow for all Diabetes products for quality analysis
  • Core Elements

  • Active and effective communication with customers, to record and present clear and concise information in a timely manner - both verbally and written
  • Ability to handle high stress environment
  • Qualifications

    Must Have : Minimum Requirements

  • Experience in a call center environment
  • Ability to handle high stress environment
  • Fluent Spanish and English skills
  • Nice to Have

  • Advanced verbal and written communication skills
  • Analytical / problem solving skills / experience
  • Time management skills
  • Demonstrated ability to utilize computer and telephone efficiently
  • Strong communication skills interpersonal, verbal, and written.
  • Multi-tasking skills with proven results.
  • Critical thinking / judgment and effective problem resolution.
  • Proficient with computers and common Microsoft applications
  • Works well in collaborative team environment
  • About Medtronic

    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

    We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

    Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

    Physical Job Requirements

    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile.

    The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

    ADA-United States of America) Additional Information

  • Posting Date : Aug 23, 2021
  • Travel : No
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