Sr. Manager, Training
Bogota, Cundinamarca, CO
hace 3 días

Job Description :

Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Training Manager of Consultant Learning Services.

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

The role will encompass :

  • Coaching, Development & Performance Management of the Training Specialists, Training Managers, Coordinators etc.
  • Responsible for the Learning & Development operations for all Banking programs & clients.
  • Responsible for in-class / nesting supervision & coaching for all Banking training staff.
  • Responsible for the consistency / execution / results / coordination & delivery of New Hire Training, Nesting & BQM.
  • Responsible for budgetary compliance & maintaining of ratios & HCs. Owner of the VTF program.
  • Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines
  • Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability).
  • Responsible for achieving CLS and 0-30 days cycle KPI’s and consistently improving them.
  • Recommending and initiating Process changes as part of continuous improvement.
  • Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients.
  • Proactively engages and manages the operating-center service delivery relationship.
  • Partners with stakeholders to support revenue growth and demands for the operating center.
  • Interact and comply with all Client Internal & External Audit requirements.
  • Collaborate, influence and partner with site functions and support partners.
  • Represents Training in all relevant strategic and tactical forums, internal & external for Banking Programs.
  • Partners with Service Delivery / Quality to determine needs and gaps within each Program and subset of Lines of Business.
  • Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
  • Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD / Improvement Methodologies as applicable.
  • Collate, audit, and report out all client related billable / non-billable reports and any and every other reporting requirements.
  • Lead special projects or new business developments that require specialized training attention.
  • Maintain updated hiring & resource planners for all Banking Programs and lines of business.
  • Participates in weekly / bi-weekly / monthly / quarterly performance reviews with Managers, SD & Client as required.
  • Qualifications :

    Our most successful candidates will have :

  • A Bachelor’s Degree (Masters / MBA is a plus) - Accountancy / Economics / Finance / Engineering / Business Mgmt. preferred.
  • Minimum of 10 years BPO / ITES / Outsourcing / Call Center experience
  • Experience in Team Management, Development and exposure to virtual management set up.
  • Demonstrated ability to use MS Office applications : Excel, Power Point, Word and Outlook
  • Excellent written and oral communication skills, Leadership, business communication, presentation & negotiation skills.
  • Excellent ability to build networks within and across functions through proactive communication
  • Time Management & Prioritization to meet deadlines.
  • The ability to maintain a high degree of confidentiality and professionalism is critica
  • Problem solving & solutioning through Needs / Learner / Context Analysis.
  • Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership / coaching skills and team building abilities are essential
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación