WHAT YOU'LL DO
The primary responsibility of the IT Specialist will be to assist the Information Technology department with all aspects of technology as it relates to the Santiago Office and BCG as a whole.
This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.
YOU'RE GOOD AT
Provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment.
Support includes, but is not limited to, laptops, desktops, smartphones, phone and voice mail systems, both in and outside the office.
Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site.
Understand and effectively discuss services and software provided by IT Service
Work with Project Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards.
Regular Case Team visits will be required.
Gather feedback and evaluate impact of IT Service offerings
Preparing and deploying laptops for staff, including configuration and imaging of laptops
Support a variety of operating systems and applications
Hardware and software asset tracking and inventory management
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
Communicate frequently with end users as well as with local, regional, and global support teams
Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
Document and update technology related instructions / procedures / knowledge articles as required
Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
Maintain problem call history by recording calls in CA help desk tracking database; analyze call data to proactively identify improvement opportunities
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement;
evaluate new technologies for potential applicability within BCG
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
This description covers the principal responsibilities, it is not restrictive.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Education & Experience
Education in Technology Field or equivalent experience.
Minimum of 5 years experience in similar role.
Experience in effectively communicating and presenting technical concepts to management, peer group and staff.
Experience in working with teams.
Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN / network connectivity
Ability to diagnose problems and provide solutions and / or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
Basic skills in the following areas : PC / laptop hardware, software, telecommunications, Printers, mobile devices, networking, and server administration.
Lifting / moving equipment is required
Focuses on excellent customer service and needs of the entire BCG user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all BCG information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures / standards
Excellent oral and written English, clear communication
Fast paced environment
Position requires cell phone to be worn at all times
YOU'LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.
For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
WHO WE ARE
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society.
As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.
We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.
BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward.
BST employees support the core of the organization and provide outstanding value to the business.
As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed.
Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.