We need talented people with a passion for service and the skills to deliver. Wherever the cargo of our clients may travel, we're there to guide the journey using our suite of air logistics products, and our expert advice.
As Operational Care Specialist, you will be in charge for several operational and administrative tasks to assure we deliver the best customer experience and operational excellence.
The OCC specialist is responsible to insert all the data in the system in an accurate and timely fashion, taking actions to provide visibility of the status and atecipating information, deviations and solutions to the Customer Care Specialist (CCL) guaranteeing no delays due to missing or incorrect information.
Accomplishment and improvement of all operational KPIs.
Assure all the necessary informartion from CCL is available to start the shipment
Analyze customer's requirements and look for the best operational options to meet / exceed their needs.
Inform CCL immidiatelly if the "customer promise" will change or is at risk.
Handle Import or export tasks within our operational system in a timely and accurate fashion. Guarantee we don t have overdue tasks.
Some tasks as example : pick up, booking, delivery, creating documents (HAWB, MAWB, IATA), system status update, etc.
Process all Bookings and interact with the airlines, CCL, and assure customer expectations are met and look for alternatives whenever it s needed.
Ensure routemap planning is updated
Produce and provide all the paperwork for the required stakeholders (such as airport team, customs, CCL etc) on time and manage the original documents as well.
Upload documents in Airlog
Always look into continous improvement and automation tolls to improve our productivity
Lead DG approvals, which include verify the documents correctness, and interact with other teams to ensure a smooth DG operation.
Coordinate activities together with the warehouse and trucking companies (delivery, pickup and shipment's receipt and departures from warehouse).
Also, the correct documentation flow following warehouse processes and all system status requirements (status 0500 / 1000 / 2300, 3000)
Contact customs department when it is under KN responsibility. Ensure a correct flow of all necessary actions among areas.
Cooperate with several departments and other key stakeholders within the company.
Proactively follow up on shipments (tracking & recording milestones), both import and export and anticipate on potential problems and you inform the client (external and CCL) accordingly, providing a daily follow up regardless there is a status expected to happen with bonded transfered and with special requirements and needs.
Your Skills and Experiences
Air Logistics experience