Customer Care Specialist-French/English Bilingual
TaskUs
Cali, Valle del Cauca
hace 15 horas

Description

Customer Care Specialist-French / English Bilingual

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.

Responsibilities :

  • Experience in technical-based customer assistance through voice, chat, and email
  • Previous experience dealing with the challenges faced in a customer-focused role
  • Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback / updates, promoting collaborative solutions, and supporting colleagues / department.
  • As a result, driving the successful development of the team and the wider department forward.

  • Problem-solving and critical thinking skills
  • A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
  • Social Media Savvy
  • Ability to effectively and correctly communicate verbally and in written format
  • Role Requirements :

  • Must be bilingual in French and English, B2 level or higher, speaking and writing
  • Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
  • Great communication skills, written and orally
  • Demonstrate strong abilities to work independently and as a remote team player
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  • Must be willing to participate in a background screening
  • Proven customer communication experience (E-mail & Phone)
  • Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
  • About Us :

    TaskUs is the fastest growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies.

    Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

    TaskUs has been recognized as one of the Inc. 5000 Fastest-Growing Private Companies in America for the past seven years consecutively.

    Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

    TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación