Hr Manager
ContactPoint 360
Bogota, Bogota
hace 5 días


At ContactPoint360, we believe in thinking differently when it comes to the customer experience. We are a global BPO, offering innovative contact center solutions, and we've been in business for 12 years and counting.

We lead with a people-first focus, and we know what it takes to recruit and hire the best in our markets. WE VALUE our employees by providing : Competitive salaries An employee-centered culture Paid training Career planning and advancement from within An engaging, cutting-edge work-from-home program Watch our YouTube video.

This video is designed to give you an idea of the kind of culture we have created here at ContactPoint 360 : https : / / youtu.

be / AsPjX-5uyQQ THE PAPER :

  • Proficiency in English and Spanish, both oral and written.
  • Prepare and review compensation and benefits packages.
  • Manage life and health insurance programs
  • Implement training and development plans.
  • Plan quarterly and annual performance review sessions.
  • Create and update employee records
  • Maintain organization charts and detailed job descriptions along with salary records.
  • Forecast hiring needs and make sure the hiring process runs smoothly
  • Develop and implement human resource policies throughout the organization : benefits, payroll, work rules, pre-offer requirements, employee manual, etc.
  • Monitor budgets by department
  • Process employee inquiries and respond in a timely manner
  • Stay up-to-date and comply with changes in labor legislation.
  • Supports business unit leaders to access, understand, and utilize business HR systems, processes, products, and services.
  • Create a variety of training programs and courses for the human resources department.
  • Information and tutoring on how to implement and follow human resources processes.
  • Effectively convey system capabilities and opportunities while demonstrating understanding of customer needs and requirements
  • Search, qualify, and present a robust and diverse roster of candidates for each open position to which you are assigned.
  • Responsible for providing the candidate with an experience that aligns with the company culture as an employer of choice.
  • With management direction, collaborate and proactively develop staffing plans with assigned business group leaders to enable them to meet resource hiring requirements.
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