Teleperformance Colombia
Piedecuesta, Santander, Colombia
hace 11 horas
source :

Overview The interpreter must be able to comprehend and analyze the reason why the customer is calling and must provide a specific resolution to each customer to assure and meet their expectations.

In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy.

Responsibilities Handle and carefully respond to all inbound and outbound customer inquiries Provide excellent customer service through active listening Treat sensitively all confidential customer information Update precisely records in required systems Deliver clear instructions Qualifications Technical Skills High school graduate (Must present diploma or certificate) College degree preferred and / or University student in Systems, Electrical Engineer, Computer Science, Business Administration, Banking, Commerce or other related English level : C1 or above Competencies and Specific Skills Communication skills Multi-tasking skills Persuation and upselling Problem Resolution Initiative Work Experience As a must customer support post-sales support (both in a technical environment) Preferred : at least 1 year of customer service Salario : $ 1.800.000,00.

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