IT Systems Administrator
Blackboard
Bogota, Colombia
hace 3 días

The Opportunity

We’re looking for an IT Systems Administrator to help us push the boundaries of what education can offer through the power of technology.

Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world.

Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.

We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard Inc. and our career opportunities, please visit .

The Blackboard Information Technology Team is focused on empowering the business by providing innovative, stable services to streamline their workflow.

As IT Systems Administrator, you will support maintaining, optimizing, and reporting on corporate systems, remediating issues, and implementing improvements to the corporate systems, and act as an escalation point for technical problems for end users.

Primary responsibilities will include :

  • Supporting the remediation effort of companywide IT issues
  • Providing feedback and reporting to management on the status of tasks, risks, issues, and user experience with all systems
  • Participating in the design, development, troubleshooting, and performance analysis of software applications
  • Performing day to day operational tasks, which include incident, problem, change, release, capacity, and availability management
  • Creating automated tools and scripts to reduce repetitive tasks, streamline processes, and optimize system performance
  • Being able to respond to problems or conduct maintenance after-hours or during weekends as well as on-call rotation to provide 24x7 incident management support
  • Being able to travel between different sites to ensure resolution of issues
  • The Candidate :

    Required skills / qualifications :

  • BS in Electrical Engineering, Computer Science, Mathematics, IS or equivalent relevant experience
  • 2+ years or prior relevant experience
  • Experience with Active Directory, DNS, DHCP, Group Policy, and managing trust relationships
  • Experience with desktop imaging and managing virtual desktops
  • Knowledge of administering VMs through VMWare
  • Technical knowledge of Windows Server operating systems
  • Ability to work some after hours and weekends as needed including being on-call at least once a month
  • MCSE, MCITP, CompTIA A+, CompTIA Network+ or equivalent experience
  • Fluency in written and spoken English at CEF B2 level or above
  • Preferred skills / qualifications :

  • Experience with Exchange / Office365 Hybrid Deployments, OCS / Lync, SCCM in a mixed Windows / OSX environment, Sophos and / or other antivirus and end-point security solutions, MSS, Unified Communications with video, SIP / VOIP telephony or Active Directory Federation Services 2.
  • 0 / SAML2 / Identity Management

  • Experience with call center operations
  • To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).

    This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

    Blackboard is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.

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