The Opportunity :
Were looking for aSales Operations Analystto help us push the boundaries of what education can offer through the power of technology.
Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world.
Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.
Were focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.
For more information about Blackboard Inc. and our career opportunities, please visitwww.blackboard.com.
TheDeal Support and Order Managementteam consults with Sales, Legal, Finance, and Operations to guide and assist in all areas of the sales process at Blackboard.
AsSales Operations Analyst, you will be a customer-focused source of information and act as the authoritative sales partner to navigate complexCPQquote configuration and internal processes to meet sales objectives.
You will be key to the successful closing of deals and an integral part of the process in driving new and renewal business.
Primary responsibilities will include :
Providingfront-line sales and finance operations consultation for the field sales organization; being a specialist in the areas ofCPQquote configuration, finance policies and guidelines, sales best practices, negotiation of complex deals, and various other internal processes
Managinga geographic territory that aligns witha go-to-market region
Managingmarket or region-specific knowledge to execute the sales process, such as local procurement rules, tax codes, etc.
Understandingend-to-end processes and systems to ensure proper configuration of deals and any downstream process implications;
this level of knowledge is integral to the downstream effectiveness of revenue recognition and cash flow
Partneringwith sales to find creative solutions to sales challenges for complex or non-standard deals; being the driving force on the finance and operations side of the business to close deals, while protecting core financial and business objectives
Developingtraining content and delivering training for the sales organization in use of deal policies, guidelines, and procedures, as needed
Assistingin the development and dissemination of sales process guides and tools, creating communication assets and communication planning and execution
Assistingsales with contract negotiations and liaising with Legal and Contracts teams
Assisting with quote configuration and other support-related aspects of complex deals and transactions
Advisingsales team for policy and procedure compliance while partnering with Order Management and Invoicing Ops for policy and procedure compliance
Workingwith Manager to improve processes through automation, improved tools, communication with clients and internal organizations, and more
The Candidate :
Required skills / qualifications :
2-3+ yearsexperience in a sales operation, sales support, or finance-supporting operational role
Fluency in written and spoken Englishat CEF B2 level or above
Strong customer focus and the ability to use independent judgment to solve complex sales issues
Ability to work with ambiguity in a fast-paced, changing environment
Ability to work in a team environment
Positive attitude and work ethic
Demonstrated ability to multi-task, organize and prioritize to accomplish specific tasks
Ability to manage, analyze, and track data for a sophisticated and often complex sales process
Excellent oral and written communication skills to effectively partner with clients, customers, and fellow colleagues of all levels
Intermediate experience using Excel
Strong analytical, research, and problem-solving skills
Preferred skills / qualifications
Advanced education in business or equivalent experience
Salesforce CRMand Salesforce CPQexperience
Financial systems experience
Advanced knowledge of Microsoft Office
The Office :
Blackboard has an office located in Bogota, Colombia as a hub for the LAC market.
Located in Capital Towers center in the financial district
Excellent and secure area to eat lunch, have a walk, or dine after office hours
Benefits in prepaid medicine, dental plan, and wellness allowance
Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
Free parking for employees and paid parking for visitors
Multiple private spaces for virtual and face-to-face meetings
Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
Sodexo card provided for employees
Daily budget to spend on beverage vending machines
Learn more about the Bogota office culture by checking out our Facebook page
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.
Req ID : 646