Deputy Director of Operations, Colombia
Heartland Alliance
hace 2 días


Job Title : Deputy Director of Operations

Reports to : Country Director

Location : Bogotá or Cali, Colombia

Position type : Full time

Contract duration : Open ended

Transform the lives of the most marginalized and vulnerable communities and be at the forefront of social change.

Heartland Alliance International (HAI) : Heartland Alliance International (HAI) is the youngest and fastest growing part of Heartland Alliance for Human Needs & Human Rights, a family of organizations that has been leading anti-

poverty and social justice work in Chicago for more than 125 years. HAI is comprised of nearly a dozen country offices implementing programs on a broad range of human rights issues globally, as well as the Chicago-

based Marjorie Kovler Center for the Treatment of Survivors of Torture, which serves individuals from more than 50 countries.

HAI has significant expertise in the fields of trauma-informed mental health care and access to justice for survivors of rights abuses.

It is also an industry leader in access to high-quality and stigma-free health care. Across all of its programs, HAI promotes progressive, innovative approaches to human rights protections and gender equality.

Position Summary : The Deputy Director of Operations supports HAI’s portfolio of programs in Colombia. The Deputy Director of Operations will be responsible for general oversight of all aspects of the Colombia office related to finance and administration, including subaward management, human resources, contracts, policies and procedures, logistics, security, budgeting, IT, and leading operational scale-up at program sites.

The ideal candidate is a driven and passionate professional looking to work alongside an inspiring, dynamic team of leading human rights workers.

The candidate will have exceptional management and detail-oriented skills and embrace a collaborative, team approach to the work they do.

This person has experience working in a wide range of operational areas and is eager to contribute to innovative health and human rights projects that support some of the most vulnerable victims of armed conflict in Colombia.

Reporting to the Country Director, the Deputy Director of Operations is a member of the Senior Management Team. The Deputy Director of Operations’ primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's operational functions.

Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

This position will also interact closely with HAI Headquarter staff in Chicago, including its international team, the LAC Regional Director, the operations team, and Finance and Accounting Services.

Essential Duties and Responsibilities

General Management, Financial Management & Administration

  • Works with the Country Director, Deputy Director of Programs and Director of Finance and Administration to develop spending plans for each program and help ensure program compliance with all federal contracting regulations, as well as generally accepted accounting principles
  • Serves as Acting Country Director whenever the Country Director is out of the country, including communication and coordination with HAI HQ in Chicago
  • General oversight of Finance and Administration team to ensure the achievement of financial expectations / requirements from donors, including preparing reports and audit documentation.
  • In coordination with the Country Director, provides supervision and technical assistance to program, finance, administration staff
  • Works full-time outside of the United States, including areas that might be considered dangerous
  • Other duties as may be assigned by the Country Director
  • Operations

  • Support office scale-up of Colombia program, which will include frequent travel to program sites across Colombia (estimated 25% or more)
  • Improve the operational systems, processes, and policies in support of organization’s mission.
  • Coordinate across and work to improve the quality of operational services (human resources, contracts, legal, logistics, budgeting, IT, etc.
  • through understanding current systems and working collaboratively with existing teams to improve each function to respond to increases in scale.

  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Support the Director of Finance and Administration in creating budgets for proposal submissions, budget planning and support processes to effectively coordinate with the finance team
  • Regular and ongoing communication with Country Director, providing counsel and vision for operational planning
  • Participate in the Colombia office senior leadership team to support strategic planning and office management
  • Respond to staff feedback by improving the effectiveness of systems
  • Liaise with the Chicago operations and finance teams to ensure effective support for Colombia program and coordination with headquarters
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
  • Risk Management

    Manage the organization’s security systems, including ensuring the phone tree and

    security plan are updated and liaise frequently with HAI’s Security Advisor as needed to ensure risk and security management of all the HAI offices in Colombia.

    Serve as primary liaison to legal counsel in addressing legal issues regarding copyright, antitrust, governing instruments, partnerships, licensing, labor, policies, contractual, etc.

    in collaboration with Country Director and the Director of Finance and Administration.


    Ensure appropriate security procedures and protocols are in place, understood and adhered to by all staff

    Ensure management of all office assets and liabilities and ensure proper inventory control

    Ensure compliance with protocols for all project and international staff travel

    Any other task as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or competency required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience :

    Commitment to international human rights.

    Bachelor’s Degree in Finance, Business Administration, Social Sciences or related field.

    Master’s of Business Administration preferred

    At least 5 years of experience in NGO operations (annual operating budget of $3 million or more), INGO experience is preferred.

    Experience must also include :

    Two years’ supervisory responsibilities.

    Specific expertise in at least one or two areas of NGO operations (IT, HR, finance, logistics, security, etc.)

    Excellent computer skills and proficient in Microsoft products.

    Excellent communication skills both verbal and written.

  • Personal Competencies : Collaborative spirit and ability to work independently as well as in a team; commitment to knowledge sharing and teamwork;
  • positive attitude and ability to see through challenges to find solutions; strong interpersonal skills and an ability to clearly communicate, including complex concepts into layperson language;
  • ability to delegate responsibilities effectively and coach and mentor junior staff; high comfort level working in a diverse environment with a demonstrated commitment to high professional ethical standards;
  • ability to design and set up systems and structures for smooth implementation of complex and sensitive programs in high risk environments.

    Other Competencies :

    Time Management Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;
  • Presents numerical data effectively;
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;
  • Able to deal with frequent change, delays, or unexpected events

    Cultural Sensitivity Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.

  • Non-discriminatory- Do not discriminate persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits
  • Language Skills :

    Excellent oral and written English communication skills

  • Demonstrated competency in public speaking
  • Computer Skills :

  • Proficiency in Microsoft Office, Internet Explorer, Outlook / Exchange, Windows operating systems, Power Point.
  • Other software routinely used by Heartland Alliance
  • Work Environment :

    The noise level in the work environment is usually moderate.

    The employee will be required to co-locate with local partners usually in the same office.

  • The employee is required to travel regularly to often insecure and limited-resource environments.
  • Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-

    offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accordance with the Organization's AIDS Policy Statement of September, 1987.

    Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at +1 (312) 660-1431.

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