We are looking for a professional Service Operations to coordinate and oversee our organization's operations.
What is an service operations?
The Operations Manager role is mainly to implement the right processes and practices across the organization.
The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance.
You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
Ultimately, we'll trust you to help us remain compliant, efficient and profitable during the course of business.
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Help the organization's processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service
Proven work experience as Service Operations or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Outstanding organisational skills
Degree in Business, Operations Management or related field