The Field Service Technician is a field-based, customerfacing role that primarily installs, services and maintains process and laboratory instrumentation at customer sites and at Hach Colombia location.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Using established company guidelines performs onsite start-up, preventive maintenance, routine repair, calibration / verification of instrumentation and instalation.
Serves as customer contact for technical and service related problems.
Instructs customer in proper preventive maintenance and operation of equipment.
Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
Follows safe work practices according to company policy.
Involves the supervisor or product expert with challenging / complex problems.
Identifies service and instrumentation opportunities and escalates that information to the appropriate sales channel.
Work with and take direction from Division Service Manager / dispatch team to efficiently execute all required service and additional activities.
Maintain accurate records and efficient usage of replacement parts inventory.
Mandatory overtime as business needs dictate; flexible scheduling required to meet customer demands.
Instrumentation Technician or Engineer
Experience on instrumentation of engineering projects and maintanence os process products and applications
Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required.
1-2 years field service work