Ingeniero de Servicio Cali
Hach
Bogota, Colombia
hace 2 días

The Field Service Technician is a field-based, customerfacing role that primarily installs, services and maintains process and laboratory instrumentation at customer sites and at Hach Colombia location.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Using established company guidelines performs onsite start-up, preventive maintenance, routine repair, calibration / verification of instrumentation and instalation.
  • Serves as customer contact for technical and service related problems.
  • Instructs customer in proper preventive maintenance and operation of equipment.
  • Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
  • Follows safe work practices according to company policy.
  • Involves the supervisor or product expert with challenging / complex problems.
  • Identifies service and instrumentation opportunities and escalates that information to the appropriate sales channel.
  • Work with and take direction from Division Service Manager / dispatch team to efficiently execute all required service and additional activities.
  • Maintain accurate records and efficient usage of replacement parts inventory.
  • Frequent travel.
  • Mandatory overtime as business needs dictate; flexible scheduling required to meet customer demands.
  • Instrumentation Technician or Engineer
  • Experience on instrumentation of engineering projects and maintanence os process products and applications
  • Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required.
  • 1-2 years field service work
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