Requisition ID : 17876
Hiring Manager : Javier Toloza
Buscamos un Field Service Technician que se integre al equipo en Bogota, Colombia .
Provides second-tier technical support to internal and / or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.
Reports to the Site Manager; is supervised by Lead Technicians.
Troubleshoot and identify hardware errors.
Responds to any trouble calls from within the airport .
Is trained in applications usage and can provide end user assistance. May also suggest when additional user training is required.
In most cases is not expected to repair equipment on the spot unless some simple procedure clears the fault. Otherwise the technician will replace the inoperative equipment with a unit from the spares pool and will maintain appropriate records.
Run tests after solution implementation.
Possess a minimum of 2 years of experience in related field
Experience with asset, spares and consumables management
Possess troubleshooting skills, and the ability to identify hardware errors
Trained in applications usage, provides assistance to end users
Ability to works with L3 to install and test fixes
Understands SLAs, severity levels, and industry best practices