A Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off .
To assist in all ways to provide the highest degree of guest satisfaction . What will I be doing? As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience .
A Hostess will also be required to have extensive knowledge of menu offerings . Specifically, you will be responsible for performing the following tasks to the highest standards : + Manage guest queries in a friendly, timely, and efficient manner + Ensure knowledge of menu and all products + Follow correct reporting procedures if faced with issues + Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene + Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay + Has a good knowledge of the restaurant's sitting arrangements + Comply with hotel security, fire regulations and all health and safety legislation What are we looking for?
A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members . To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow : + Positive attitude + Good communication skills (oral and Written ) + Committed to delivering high levels of customer service + Excellent grooming standards + Flexibility to respond to a range of different work situations + Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions : + Degree in relevant area + Experience in Food and Beverage department and / or industry + Previous experience of cash handling + Knowledge of Food Hygiene Regulations What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full -service hotels and resorts to extended -stay suites and mid -priced hotels .
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value .
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day .
And, our amazing Team Members are at the heart of it all ! Job : Bars and Restaurants Title : Head Hostess / Hostess Location : null Requisition ID : HOT06TP4 EOE / AA / Disabled / Veterans