Colombia Pharmacovigilance Contact Center Doctor
Alphanumeric Systems
Bogota, Bogota, Colombia
hace 1 día

Alphanumeric is hiring licensed Healthcare Professionals HCPs (PharmD) to work remotely on a Covid-19 Vaccine Outbound Patient Safety Contact Center supporting major life science organizations.

Immediate interview for the right candidate.

As an HCP you will report to the Team Lead. Primary responsibility will be to conduct outbound calls to healthcare providers (HCPs) / Patients following and reporting on serious adverse events to collect safety information.

Highlights of the role :

  • Paid training on pharmaceutical products as well as support processes
  • 100% Remote Work
  • Quality focused interactions with HCPs
  • Responsibilities

  • Utilize clinical expertise to review and understand potential adverse event reports in order to effectively gather additional information.
  • Utilize clinical expertise and excellent communication skills to conduct outbound phone calls to healthcare providers (HCPs) and patients to collect adverse events (safety information).
  • Document adverse events (safety information) from phone calls in the appropriate system.
  • Build and strengthen customer relationships with providers and patients.
  • Certificates, License information

    Health Care Professional with an active license to practice in nursing pharmacy or other health care fields (Example ASN, BSN, RPH, PharmD ) is a requirement in addition to :

  • 2-3 years related to customer service or pharmaceutical experience.
  • Experience collecting adverse event (safety information)
  • Active license to practice in good standing
  • Computer Skills

  • Proficient in the use of Microsoft Office Applications
  • Experience using Salesforce / CRM and softphone preferred
  • Additional skills

  • Ability to communicate well both verbally and in written form
  • Actively listen to skills
  • Team player with a positive attitude
  • Strong Logic and reasoning aptitudes required
  • Ability to work remotely when requested
  • Must have a quiet office space free of interruption to conduct professional calls on behalf of a client.
  • Must have an internet connection with speeds of 15MBPS upload and 15 MBPS download
  • Proficient in the use of Microsoft Office Applications
  • Preferred

  • Bilingual English / Spanish (nice to have)
  • Ability to work any shift
  • Patient Safety or Pharmacovigilance experience
  • Vaccines experience
  • Work environment

  • Able to sit for long periods of time.
  • Must have a dedicated office in a quiet location
  • LI-JC1

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