Sutherland is seeking a reliable and detail-oriented person to join us as team manager. We are a group of driven and hard-
working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! lead in this role gets to : empower the work : create, facilitate, huddle sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line : conduct bq / remedial training for the folks in nesting. Also conduct floor interventions for bq teams.
Strengthen relationships : establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations take the lead : delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting, should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend, work with the training manager to prepare training content to run a bq intervention for the business and work with the training manager in catering the learning via the update management process and new launches.
Our most successful candidates will have : â ¢ any degree (b2 + written will be optional) â ¢ +1 year experience as team manager.
Â ¢ +1 year experience in bpo industry. Â ¢ full time availability. Nivel de antigüedad : mando intermedio, tipo de empleo : jornada completa