Because you belong at Twilio
The Who, What, Where and Why
Twilio is looking for a Technical Support Engineer to join the global Flex Support Team, supporting our customers’ use of the platform, and help customers get the best experience from Twilio’s products.
You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s API products.
We seek developer-oriented Technical Support Engineers with :
A regular day in the life of a Flex Technical Support Engineer involves troubleshooting coding and integration issues for our customers to help them get the most out of their Twilio experience.
As a Flex Technical Support Engineer, you will :
This position will also require supporting our customers on holidays to ensure that our customer’s needs are met
The Bogotá support team is vital to Twilio's continued growth. We work closely with engineering and product to ensure that Account Security and other Twilio products are effectively supporting our customers’ businesses.
Twilio’s platform empowers the world’s developers with tools for building cutting-edge communications applications. We only succeed at Twilio when our customers succeed.
An outstanding customer experience with our products as well as our service is an integral part of why customers choose Twilio, and your role is critical in ensuring their success here.
Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.
We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in time dedicated to tackling hard problems and creating your own ideas.
We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.
This position will be located in our office in Bogotá, Colombia. You will enjoy our office perks : snacks, game room, ergonomic desks, bi-weekly All Hands and more.
Also available are bi-monthly massages, bi-weekly catered meals, stocked kitchen, monthly breakfast outings, Wednesday night dinners, and monthly team-building events.
Twilio also offers comprehensive benefit packages.
that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.