CUSTOMER TECHNICAL ADVOCATE
ION IP Optical Networks
Bogota, Colombia, Colombia
hace 3 días

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Required qualifications :

  • In-depth / Expert Knowledge of IP products specifically 7750 routers or similar products
  • IP Certifications
  • Ability to document technical issues in Spanish and English
  • Strong verbal and written skills in Spanish and English
  • Strong communication skills.
  • Desired qualifications :

    1. High Level of English (read and speak).

    2. Able to handle escalations and pressure situations.

    3. Ability to travel inside or outside the country.

    4. Ability to coordinate deployment and maintenance Activities.

    5. Knowledge in ALU IP Products (7750 SR7).

    6. Expertise in IP concepts.

    Competencies :

  • Customer Focus
  • Adaptability
  • Manage Execution
  • Foster Open Communication
  • Search to Learn Continuously
  • Skills :

  • Communication
  • Networks
  • Team Management
  • Customer Relationships
  • Project Management
  • Customer Technical Advocate :

  • A single point of contact for major deployment technical issues and activities
  • Facilitate resolution of key technical issues working with the engineering, integration teams and support teams
  • Ensure customer is aware of product alerts and recommends software loads to align the correct feature set / application with the customer requirements.
  • Review / Assist Method of Procedure (MOP)
  • Advocate specific market / regional interests
  • Understanding of customer network and make proactive recommendations (including future HW / SW releases)
  • Lead technical meetings
  • Responsible for analyzing CNs, PNS, DA notices and alerts and developing action plan
  • Track SW problems and their associated fixes
  • Prevent outages and experiencing known problems
  • Assist with outage restoration for major outages
  • Drive and deliver RCA
  • Provide bridge from deployment to maintenance by awareness, communication, and training (CTS and TAC)
  • Understand customer operations, structure, and processes (Customer visits will take place often)
  • Identify business opportunities and transfer them to sales for increased revenue
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