Operations Assistant
Willis Towers Watson
hace 63 días

The Business

Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

Together, we unlock potential.

The Role

As part of the SSC in Medellín the operations Analyst position is in charge of the following activities :

  • Execute and manage, in alignment with Placement, and the insurance companies the renewal processes for clients’ policies in due time.
  • Review all policies as sent by the insurance companies against the Slips provided by the placement area in order to identify possible differences and align both documents in order to charge clients with the proper amounts accordingly with the characteristics of the products that they acquired.
  • Create the required documentation in order to support the charging and payment processes for the clients
  • Receive and process all MTA for the policies managed on the SSC for all clients within the CRB segment.
  • Update databases with all MTA the SSC receives from the retention teams.
  • Provide information as required to any stakeholder within the processes in order to make sure that any of the previously mentioned activities is fulfilled properly.
  • Make sure all KPI and SLA are met accordingly with the definitions and agreements done with all the actors within the process.
  • If the position includes the cell leader roll, it should monitor and control all the pending activities of the other
  • The Requirements

  • Previous skills developed for different lines of business
  • Windows programs knowledge
  • Client service training
  • Excellent team work
  • Technologist or Technician with knowledge and experience in insurance. Excellent oral and pronunciation skills, resourcefulness and working methods, organization.
  • At least one year of experience.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

    All qualified applicants will not be discriminated against on the basis of disability.

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